RoyalXCasino Privacy Policy — Our Commitment to Protecting Your Data

Royalxcasino collects two types of data — information you provide directly, and data generated automatically through your use of the platform.

Royalxcasino collects data through several methods. It is our responsibility to keep you informed about each of them.

• Information provided directly: Information you provide directly through the registration form, KYC verification process, support chat, or email.
• Automatic Collection: Through cookies, log files, and analytics tools while you use the website and app.
• Third-Party Verification: Verification data from payment gateways or identity verification services.
• Public Sources: Screening against government sanctions lists to prevent fraud.

Each collection method captures only the information that is strictly necessary — nothing more. royalxcasino adheres to a data minimization policy.

Royalxcasino uses your information only for specific, legitimate purposes. Your data is never used beyond what it was collected for.

• Service Delivery: To enable account creation, login, payment processing, and a seamless gaming experience.
• Identity Verification: To exclude minors and prevent fraud.
• Customer Support: For resolving your issues, account support, and handling complaints.
• Legal Obligations: Meeting regulatory requirements and fulfilling AML reporting obligations.
• Platform Improvement: Analyzing user behavior to make the experience smoother and more intuitive.
• Security: To detect and prevent fraud, hacking, and unauthorized access.
• Marketing: With your consent, to inform you of relevant offers and promotions — you can opt out at any time.

Royalxcasino never sells your data. However, limited information is shared with trusted partners where necessary to operate our services.

• Payment Processors: bKash, Nagad, bank — solely to process transactions. They cannot access your gaming data.
• Identity Verification Services: For identity verification during the KYC process — documents are not retained after verification is complete.
• Game Providers: Evolution, Pragmatic Play, and others — game-related data only, not personal identity information.
• Legal Authorities: In response to a court order or a lawful request from a government regulator — only the minimum necessary information is disclosed.

Every partner is bound by a strict confidentiality agreement with royalxcasino and may not use this information for their own purposes or share it with third parties.

Royalxcasino follows industry-leading standards to protect your data. Our server security infrastructure is regularly audited by independent third parties.

• Encryption: All data is protected with AES-256 encryption at rest and TLS 1.3 encryption in transit.
• Access Control: Only authorized personnel can access specific data — role-based access control is enforced.
• Data Backup: Regular backups to secure, separate servers — your data is never at risk of being lost.
• Penetration Testing: Security systems are audited by cybersecurity specialists every three months.

Data Retention Period: Data for active accounts is retained for as long as the account remains active. Upon account closure, certain data may be kept for up to 5 years as required by legal obligations, after which it is securely deleted.

Royalxcasino uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your experience.

We use three types of cookies:

• Essential Cookies: Remembering your login state and securing your session — the platform cannot function without these, so they cannot be disabled.
• Functional Cookies: Remembers your preferred language and settings — can be disabled, though some features may be limited as a result.
• Analytics Cookies: To understand which pages are used most — fully anonymized, with the option to opt out.

Cookies can be cleared or blocked at any time through your browser settings. A cookie consent banner will also appear on your first visit to the royalxcasino site, where you can set your preferences directly.

Royalxcasino respects your data rights. In accordance with GDPR and international privacy standards, you have the following rights:

To exercise these rights, email us at support@royalxcasino.onl or reach out via live chat. We will respond within 30 days.

Royalxcasino's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors, nor do we believe it appropriate to do so.

If we become aware that data from a minor has been collected without our knowledge, it will be deleted immediately and the associated account will be closed. Parents or guardians who suspect an issue should contact our support team right away.

For any questions or complaints regarding this Privacy Policy, or to exercise your rights, please contact royalxcasino's Data Protection Officer.

• Email: privacy@royalxcasino.onl
• Live Chat: royalxcasino website or app Support section
• Response time: Typically within 48 hours on business days

We accept all privacy-related complaints in Bengali and make every effort to resolve them honestly.